Repair and Maintenance
Post Selling Service
At Ferrino we are convinced that the customer and the product are at the centre. Not only as separate entities, but also as a relationship, the emotional and practical one that develops between us and our backpack, tent, or tool that has faithfully accompanied us on various adventures.
For this reason, the after-sales and repair service has always been in-house, maintaining direct contact with those who buy and use our products and providing advice for the maintenance and repair of products if damaged.
We were awarded in 2015 as the best assistance and after-sales service in the Outdoor sector in Italy. Contact us to repair a product under warranty and out of warranty.
Extend the life cycle of our product
For us, it is fundamental to extend the life cycle of our products as much as possible, both from the point of view of sustainability, reducing waste to a minimum, and to maintain the strong emotional bond that is created between Ferrino products and our customers. We therefore choose to accompany them and advise them on solutions that guarantee durability, favouring repair over replacement whenever possible.
Is your product damaged?
Go to the store
Go to the store where you purchased the product and ask our team for assistance
We will evaluate whether to repair or replace it
The in-house after-sales department will take charge of the complaint and assess the repair or replacement needed
Fill in the form
If you have not been able to receive assistance at our stores, request support directly from our headquarters by filling out the form below
You will be satisfied
We value this service and want to continue to accompany our clients in any new experience in nature
Customer Care Service
Ferrino has always been committed to taking care of its customers and is committed to assisting them from the moment of purchase, throughout the lifetime of the product.
In order to facilitate the dialogue with the customer, an online ticketing service is offered, where, by simply filling out a form, you can talk to the company to solve any problems regarding products under warranty and out of warranty.