Ferrino and Repairs

After-Sales: the relationship between the customer and product at the centre

The After-Sales and Repairs team is in-house and is always available to provide advice on how to optimize the maintenance of our products and to manage repairs, both under warranty and out of warranty.

It is the task of the experts in the department to offer the customer a general assessment of the damage to the product and the consequent repairs to be made.

Ferrino is committed to sustainability, and for this reason it chooses to minimize its environmental impact, prioritizing the repair service for any type of product, without affecting the properties and performance of the materials and the various components.

Se il tuo prodotto è danneggiato, non buttarlo. I nostri esperti sapranno restituirti il tuo “fidato amico di viaggio” come nuovo.

Is your product damaged?
For the simplest repairs, you can follow the videos below which explain how to fix your "faithful companion" in a few simple steps.
We will provide you with the necessary repair parts, so you can fix your product and continue to explore new worlds in the wild.

Product repair request

Ferrino has always been committed to taking care of its customers and is committed to assisting them from the moment of purchase, throughout the lifetime of the product.


In order to facilitate the dialogue with the customer, an online ticketing service is offered, where, by simply filling out a form, you can talk to the company to solve any problem regarding products under warranty and out of warranty.