Ferrino for Product Maintenance and Care
After-Sales: the relationship between customer and product at the centre
The after-sales and repair service is always available to provide valuable advice on how to optimize the maintenance of our products and how to handle repairs.
Ferrino products are the result of hard work combined with a great deal of passion, experience and collaboration, in order to offer the customer a durable, quality product, while respecting everyone involved and the environment.
This is why we are committed to transmitting these values to our customers, suggesting that they take care of the product with small and simple measures, to ensure that it lasts as long as possible.
How to wash a tent?It is recommended to wash by hand with water and neutral soap, possibly using a soft brush. If necessary, you can use a gentle cycle in the washing machine, but this is not recommended as it can ruin the material of the tent. Before storing the item let it dry well, don’t use a dryer as it may damage the material.
Damaged taping and zips?If the taping of the zip has been damaged, it is strongly advised not to use glue because no further action can be taken. Please contact our after-sales department so that a repair can be made.
How to remove resin from the fabric?In order to remove resin from tent fabrics, we recommend rubbing the stain with a cotton ball soaked in olive oil. This will remove the resin, however there may be residual stains left on the material.
How to avoid condensation in tents?Condensation in tents is a common phenomenon in camping which from time to time is hard to prevent.
Here some tips to help you in case condensation occurs:
- Keep the air intakes open and the perimeter flap tied or rolled up.
- Laying down a sheet as insulation from the ground can be very helpful.
- Avoid cooking inside the tent, as the production of water vapor will accentuate the condensation.
How to prevent ants entering the tent?Spread talcum powder around the tent
BACKPACKHow to wash backpacks?
It is recommended to wash by hand with water and a mild soap, using a soft brush. For backpacks it is recommended not to remove the internal reinforcement or the rod. Allow to dry well before storing the item.
How to remove resin from the fabric?
In order to remove resin from backpack fabrics, we recommend rubbing the stain with a cotton ball soaked in olive oil. This will remove the resin, however there may be residual stains left on the material.
Is it recommended to remove the internal reinforcement?
For backpacks it is recommended not to remove the internal reinforcement or the rod, as the reinsertion could be complex.
How to add accessories to the backpack?
In the product sheet area, you can find all the information relating to the backpack's accessories.
Moreover, you can find a product video tutorial when available, demonstrating how to set your preferred accessories.
How best to wash, use and store sleeping bags?
For sleeping bags with a synthetic filling:If the sleeping bag has synthetic filling you can use a delicate cycle in the washing machine at 30° without using fabric softener.
It is advisable to put two or three tennis balls in the washing machine so that the filling will swell when dry as it did when it was originally made.
For sleeping bags with a feather filling:For sleeping bags with a feather filling, the washing is much more delicate, particularly when drying as the sleeping bag needs to be shaken several times to avoid the feathers accumulating at the bottom. For this reason, it is preferable to take it to a dry cleaner.
When not in use, feather sleeping bags should be stored in a wardrobe, hung or folded like a duvet and not in a cover or compression bag.