Ferrino and products under Warranty
After-sales: the relationship between client and product at the centre
The Ferrino warranty lasts 2 years for any type of product, and 3 years for the entire High Lab line.
The warranty covers faults in materials or packaging, but does not cover damage resulting from incorrect use or maintenance of the products.
If a product under warranty is damaged or faulty, we will take care of the problem, looking for the best solution to solve it in the shortest time possible.
Where possible, we will use our in-house team of experts to carry out a repair. If this is not possible, we will replace the damaged product with a new one.
The strong emotional bond that binds customers with our products leads us to recommend repair solutions rather than replacement, always ensuring durability without affecting performance.
F.A.Q. - Frequently Asked Questions
What are the conditions of the Ferrino warranty?Every Ferrino product is carefully studied down to the smallest detail and made with the most suitable materials for its intended use. The strict "Ferrino Quality" controls guarantee a product that is free from faults in materials and packaging. If these types of faults are found, the warranty is valid for 2 years from the date of purchase of the product.
For High Lab products the warranty is valid for 3 years.
Please also note that: The warranty does not cover faults caused by improper use or due to normal wear and tear of components as a result of extended use.
This warranty does not limit the rights of the consumer as defined by the current laws of various countries.
What can I do if the purchased product is faulty?Below you will find the necessary indications to begin the authorized return procedure provided by our company, on the basis of current legislation.
1. In the case of a product purchased from a Ferrino retailer:
The authorized return procedure is activated in the event of an alleged fault/non-conformity complaint by the customer. The purchaser must return the faulty item to the store where the purchase was made together with the receipt (condition of validity of the warranty). The retailer will forward it to the distributor or directly to Ferrino.
Ferrino will, at its discretion, replace or repair the item. If the fault is not covered by the warranty, the repair will be carried out at a reasonable cost, including shipping costs.
2. In the case of a product purchased from our online shop
The product purchased from our e-shop can be returned, in case of faults or problems, directly to the Ferrino after-sales service. Our in-house staff will evaluate whether to repair or replace the product by examining the individual cases received. To activate the procedure, fill out the form on this page (http://ferrino.it/assistenza-sostituzioni-riparazioni.html) sending a brief description of the problem, your order number, your name, surname and address and telephone number. Our after-sales service will take care of the request, contact you as soon as possible and proceed to repair or replace the product free of charge in the case of products under warranty, or to issue a repair estimate in the case of requests that are not covered by the Ferrino warranty.
If I return a product under warranty, do I have to pay for shipping?
If the product is under warranty, shipping will be paid for by Ferrino, which will organize the pickup of the product in agreement with the customer, using Bartolini couriers.
Product warranty claim
Ferrino has always been committed to taking care of its customers and is committed to assisting them from the moment of purchase, throughout the lifetime of the product.
In order to facilitate the dialogue with the customer, an online ticketing service is offered, where, by simply filling out a form, you can speak to the company to resolve any problems regarding products under warranty and out of warranty